Mail Fulfillment Processes and Improvement

J. Munger ASKED

We have been asked to look into our county’s mail fulfillment and processes. While Broward is a larger County, I’d be interested to hear about any efforts to streamline a municipality’s mail processes. We currently have couriers and mail room staff that process over a million pieces of mail each year, and have a vendor that provides “mail fulfillment services.” Have any counties/cities conducted a thorough review of their mail processes, and are willing to share any outcomes—i.e. efficiencies, cost savings, process improvements, etc.? I am just trying to gather any sort of benchmarking info at this point, but I’d be happy to share more info about our processes to clarify the requested info. Thanks in advance everyone!

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