Performance Management

Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs internally and delivers services to the public. ICMA disseminates research and effective management practices and provides tools and resources for establishing a performance management program, gaining staff buy-in, using the data for monitoring and evaluation to identify priorities for improvement, and benchmarking with peer jurisdictions.

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Key Resources

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Research & Reports

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Getting Real About Performance Management

Performance management is much more than just measurement.

Asset Performance Measurement

<EM>By Scott Akenhead for Trilogics Technologies, Inc.</EM><BR><STRONG><BR>A performance indicator, thwarted</STRONG><BR><BR>Consider the manager of an ultraviolet water treatment facility who <BR>is looking, as always, for ways to cut back on asset maintenance costs. He interested in monitoring the hours of life for his UV lamps, and the maintenance labour costs for those lamps. It occurs to him that a useful performance indicator would be labour-dollars per lamp-hour. Comparing this indicator between types of lamps might show clear differences in life-cycle cost between lamps. Graphing this indicator with time might show important trends in labour efficiency.

Joining Forces for Improved Performance

Half of U.S. Organizations Fail to Conduct Performance Appraisals

How Can You Measure Park and Recreation and Customer Service Performance?

Knowledge Network users discuss the performance measures local governments use to demonstrate quality and efficiency in customer service and parks and recreation departments.

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Performance Management Is Ethical Management

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SAS, ICMA to Revitalize Performance Management for Local Governments

Increased citizen demands, limited budgets call for better services and technologies.

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What Pinellas County, FL Did to FACE a Performance Management Redesign

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The Latest from ICMA

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Multicultural Associates Joins ICMA Strategic Partner Program

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Qmatic Joins ICMA Strategic Partner Program

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Local Governments Play Critical Role in Achieving Public Health Goals, New ICMA Report Reveals

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ICMA Executive Board Meeting Highlights

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