The City of Minneapolis Relies on 311 Call Center for Disaster Preparedness and Response: the I-35W Bridge Collapse

On August 1, 2007, the City of Minneapolis leveraged its 311 call center to help respond to one of the City’s worst tragedies

Jan 1, 2010

On August 1, 2007, the City of Minneapolis leveraged its 311 call center to help respond to one of the City’s worst tragedies – the I-35W bridge collapse. This case study demonstrates how a coordinated response between 311, 911, EOC and other outside agencies resulted in distribution of consistent, quality information; the ability to focus resources on where they could help most; quick response to emergencies; and the ability to return to pre-disaster call levels quickly.

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