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Multicultural Associates Joins ICMA Strategic Partner Program

WASHINGTON, D.C.—ICMA, the International City/County Management Association, welcomes Multicultural Associates, Lean Six Sigma Specialists to the ICMA Strategic Partners Program at the general partner level.   With 20 years of experience, Multicultural Associates employs Lean Six Sigma methodologies to help jurisdictions eliminate waste—which ultimately reduces costs and enhances the “bottom line”—while improving operational performance. Multicultural helps communities avoid cuts or the elimination of services as a result of funding shortages.   “ICMA is pleased to welcome Multicultural Associates as a strategic partner,” ICMA Executive Director Robert J. O’Neill, Jr., said recently. “Because we constantly look for ways to help communities streamline their processes and services, the expertise on Lean Six Sigma that Multicultural Associates offers our members will enhance their ability to better serve their communities. The firm’s dedication to helping local communities work more efficiently and effectively makes their partnership a great fit for ICMA.”   “Given our commitment to and partnerships with many cities, counties, and communities throughout North America, Multicultural Associates, Lean Six Sigma Specialists, is excited to become a new strategic partner with ICMA,” said Carlos Conejo, President and CEO. ICMA members will benefit from our extensive experience and successful implementations that improve efficiency and operational excellence.  In today’s world, organizations in the public sector have three choices:  Raise taxes, discontinue programs, or reduce costs and improve the delivery of services.  This third area is where we excel and where we can help ICMA constituents interested in improving efficiency and operational performance.”    ICMA created its Strategic Partners Program in 1996 as an access point for private sector participation in association programs and activities. ICMA Strategic Partners help professional local government managers and their staffs by showcasing leading practice solutions and providing thought leadership. Learn more about Multicultural Associates from their organizational profile.     About ICMA ICMA, the International City/County Management Association advances professional local government management worldwide. Our mission is to create excellence in local governance by developing and advancing professional management to create sustainable communities that improve lives worldwide. ICMA provides member support; publications; data and information; peer and results-oriented assistance; and training and professional development to roughly 10,000 city, town, and county experts and other individuals and organizations throughout the world. The management decisions made by ICMA's members affect millions of individuals living in thousands of communities, from small villages and towns to large metropolitan areas.   About Multicultural Associates Multicultural Associates, Lean Six Sigma Specialists has been in business for 20 years. Utilizing Lean Six Sigma methodologies, this consultancy firm helps jurisdictions transform their cultures, bring new skill sets to their staff and management, create new leaders, and eliminate waste and improve efficiency and operational performance. These efforts reduce costs and keep programs open. Six Sigma is a disciplined, data-driven approach and methodology for eliminating waste and defects in any process—from management and administration to public works and from police to water treatment plants. Multicultural’s ultimate goal is to use statistical process improvements to better serve the critical needs of the citizens, lower costs, and improve quality.

Qmatic Joins ICMA Strategic Partner Program

WASHINGTON, D.C.—ICMA, the International City/County Management Association, welcomes Qmatic Corporation, a market leader in customer service technology, to the ICMA Strategic Partners Program at the general partner level.   Offering customer solutions that deliver desired citizen experiences, Qmatic provides local governments with the tools and technologies that today’s citizen demand. Qmatic’s hardware and software solutions help jurisdictions seamlessly manage the online and onsite engagement points that are part of the citizen experience, while providing the data and analytics needed to optimize staffing levels and drive performance accountability.   “ICMA is pleased to welcome Qmatic as a strategic partner,” Executive Director Robert J. O’Neill, Jr., said recently. “Their expertise in using technology to help meet citizen demands and expectations will help our members better engage with and serve residents. Qmatic’s unique ability to translate citizen experience data and analytics into actionable metrics allow members to more easily and better identify and understand the concerns and issues residents face.”   “We are excited to become a strategic partner with ICMA and build upon the work we already do with many cities and counties across North America to improve the citizen experience when interacting with their organizations,” said Jeff Green, CEO, Qmatic U.S. “We look forward to engaging with ICMA members and contributing to the organization in meaningful ways. ICMA members can rely on our expertise in developing and executing the sophisticated service experiences citizens demand. Solutions range from self-service kiosks and mobile applications and integrate with our robust software platform to deliver customer insights that allow organizations to create a more efficient and effective citizen experience,” he added.   ICMA created its Strategic Partners Program in 1996 as an access point for private sector participation in association programs and activities. ICMA Strategic Partners help professional local government managers and their staffs by showcasing leading practice solutions and providing thought leadership. Learn more about Qmatic from their organizational profile. About ICMA ICMA, the International City/County Management Association advances professional local government management worldwide. Our mission is to create excellence in local governance by developing and advancing professional management to create sustainable communities that improve lives worldwide. ICMA provides member support; publications; data and information; peer and results-oriented assistance; and training and professional development to roughly 10,000 city, town, and county experts and other individuals and organizations throughout the world. The management decisions made by ICMA's members affect millions of individuals living in thousands of communities, from small villages and towns to large metropolitan areas.   About QMATICQmatic Group leads the market in customer journey technology solutions. For more than 30 years, we have helped public and private organizations create remarkable customer experiences with software and hardware solutions that seamlessly manage online and onsite engagement points. Our integrated enterprise-class software platform and analytics provide the insights to better orchestrate citizen interactions and optimize staff and resource planning. We operate in more than 120 countries with global headquarters in Sweden and a leading presence in North America.    

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