Performance Management

Performance management includes identifying, collecting, analyzing, and reporting on indicators that show how well the organization performs internally and delivers services to the public. ICMA disseminates research and effective management practices and provides tools and resources for establishing a performance management program, gaining staff buy-in, using the data for monitoring and evaluation to identify priorities for improvement, and benchmarking with peer jurisdictions.

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Key Resources

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New Framework for Public Sector Performance Management Helps Local Governments Improve Results during Tough Times

Performance Management Is Ethical Management

Employee Performance Management: A Tool for Shifting Organizational Culture

SAS, ICMA to Revitalize Performance Management for Local Governments

City of Manassas Improves Performance Management System

BluePrint Chesterfield: How a Comprehensive Performance Management System Aligned the Organization

What Pinellas County, FL Did to FACE a Performance Management Redesign

ICMA Recognizes Leaders in Performance Management

Research & Reports

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Getting Real About Performance Management

Performance management is much more than just measurement.

Asset Performance Measurement

By Scott Akenhead for Trilogics Technologies, Inc. A performance indicator, thwarted Consider the manager of an ultraviolet water treatment facility who is looking, as always, for ways to cut back on asset maintenance costs. He interested in monitoring the hours of life for his UV lamps, and the maintenance labour costs for those lamps. It occurs to him that a useful performance indicator would be labour-dollars per lamp-hour. Comparing this indicator between types of lamps might show clear differences in life-cycle cost between lamps. Graphing this indicator with time might show important trends in labour efficiency.

Joining Forces for Improved Performance

Half of U.S. Organizations Fail to Conduct Performance Appraisals

How Can You Measure Park and Recreation and Customer Service Performance?

Knowledge Network users discuss the performance measures local governments use to demonstrate quality and efficiency in customer service and parks and recreation departments.

Best Practices in Performance Management

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Study Tour Shares Best Practices

The Pitfalls & Corresponding Best Practices of Online Civic Engagement: A Case Study in Salt Lake City on how Filtering the Feedback can Mitigate Outsider Influence

Best Practices? Yes, in Your Own Backyard

Best Practices in Benchmarking

Learn Now on Performance Management

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